Stories & Care

At Eli Dental, care goes beyond treatment. It is found in thoughtful conversations, shared experiences, and the trust we build with every patient and family we serve.

In this space, we share reflections from our dentists, voices from our patients, and moments from the community we are proud to be part of. Together, these stories reflect what matters most to us: clinical excellence delivered with warmth, respect, and heart.

What Our Patients Say

Eli Dental Surgery
5.0
Based on 157 reviews
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D L profile picture
D L
08:56 27 Feb 26
This is a family-run dental clinic that, unlike large corporate practices, offers a personalized customer experience with a genuine human touch.
Gary Koh profile picture
Gary Koh
11:46 26 Feb 26
Very professional and gentle dentist. The whole experience was smooth and painless. Highly recommended!”
punitha sassigaram profile picture
punitha sassigaram
04:48 25 Feb 26
I had a good experience she make me feel super comfortable explain well on treatment and i m coming back on friday dr cassie chiong u r the best
100 Feel profile picture
100 Feel
03:06 21 Feb 26
Nice and smooth jobs
Rui Teck Lim profile picture
Rui Teck Lim
09:29 19 Feb 26
Very professional and patience to answer your questions and make sure you are comfortable to continue the treatment at any point of the time.
Jas Evaicez profile picture
Jas Evaicez
05:40 16 Feb 26
Very friendly and soft spoken doctor.1st visit and I was impressed by the doctor treatment with patient and care.Highly recommended and will come back again soon.Happy CNY!
Noctambulus profile picture
Noctambulus
03:49 14 Feb 26
The dentists and helpers at this place are super friendly and most importantly extremely competent! Since primary school I had a fear of dentist after a bad experience and related that to Dr.Cassie.

Doctor Cassie quelled my fears and walked me through what would happen throughout the entire process and told me what sensations I would experience….After that, She gave me the options on how they could proceed.

After choosing to extract my wisdom teeth, she did everything as promised and I everything like how she assured me was true e.g a lot of pulling sensations.

I am absolutely impressed at the level of competency of Dr. Cassie. Her professionalism and dedication to her work to make us patients feel comfortable.

Do drop by if you are experiencing any tooth problems. Rest assured that you will be in good hands.
Soon Teck Phua profile picture
Soon Teck Phua
02:31 14 Feb 26
Very professional and friendly
Angelia Choo profile picture
Angelia Choo
13:26 11 Feb 26
CARING, GENTLE & FRIENDLY DENTIST
Dr Louisa patiently explains my dental issues & was gentle when using her dental equipments. Her willingness to help with my sensitive & cracked molar while another dentist elsewhere in Toa Payoh Central outrightly refused to help me speak volumes that she place her patient’s discomfort first unlike the other dentist which I saw before her. Eli Dental Surgery also follow-up with a call to me after that. Highly recommended! 👍👍 👍
Percy Chong profile picture
Percy Chong
12:44 10 Feb 26
Two generation of Dentists under one practice. They bring warmth and familiarity to their professional services in the heartland. And they defined what a family doctor should look like.
Ming Huei Lim profile picture
Ming Huei Lim
05:45 07 Feb 26
Excellent service

Very professional

Best dental experience in my life
Jin Hua profile picture
Jin Hua
04:38 05 Feb 26
The dentist was very friendly and the treatment wasn't painful as I have not been to dental for a few years
Choo Ruizhi profile picture
Choo Ruizhi
04:20 05 Feb 26
Careful, thoughtful dental care that I can trust.
Esther Tang profile picture
Esther Tang
09:32 04 Feb 26
My family have been with Eli Dental for many years. Dentists are professional and friendly and charges are reasonable.
LeeLee profile picture
LeeLee
03:56 31 Jan 26
Dr Louisa Chiong is a competent & compassionate dentist! Highly recommended! She's nice and good!
Lay Choo Gan profile picture
Lay Choo Gan
10:50 30 Jan 26
Very professional, provide clear explanation and details that I did not get from other dentists.
Rowena koh profile picture
Rowena koh
02:39 29 Jan 26
The environment is good and staffs are accommodating
Hana Rahman profile picture
Hana Rahman
03:13 28 Jan 26
Dr Cassie, the best dentist i have known... she did a good work on my tooth. The moment I go in, they make me feel comfortable & less nervous. They are Friendly & Joyful. Thank you Dr Cassie, Dr Ng & Dr Lousia. You ease my pain...
Yibin Chan profile picture
Yibin Chan
06:41 24 Jan 26
Love the vibes of the place , the clinic has a very aesthetic and cute design , giving it a very chill and calm atmosphere unlike most other clinics. The dentists and the assistants are very polite and professional. Would recommend this place 100%
Baby Bunn profile picture
Baby Bunn
03:33 24 Jan 26
Our whole family goes here for dental treatment. Doctors and staff are friendly, cheerful and gentle when treating us. 💕
Jackie Joseph profile picture
Jackie Joseph
09:56 19 Jan 26
Dr Ng is the best Dr. She managed to solve my tooth issue.
Ai Zhen Ng profile picture
Ai Zhen Ng
06:23 17 Jan 26
Drs Ng have been very helpful and attentive to my oral concerns. I appreciate the time and care taken to address them. Their dental services are superb!
grace chia profile picture
grace chia
04:15 17 Jan 26
the dentists here are all very nice!!🥰
Alice Lim profile picture
Alice Lim
04:57 16 Jan 26
V good service n dentist n place
Dorcas Phua profile picture
Dorcas Phua
03:05 15 Jan 26
Dr Louisa n her assistant chin are extremely gentle. Fully uunderstood my fear sitting in the dentist chair. Scalding polishing n filling were done comfortably. Thank you
loh kia fang karen profile picture
loh kia fang karen
06:41 13 Jan 26
Had my dentures done by the senior Dr Ng and am very satisfied with the results. Had often heard of people complaining of uncomfortable or pain when wearing dentures, but I have no issues at all, even from the beginning! She will make several alterations to be sure that the dentures fits me to the best. The dentures feels and look so natural. They made me feels more confident when I smile, thank you Dr Ng. Staffs are always so friendly, highly recommend.
Amy Looi profile picture
Amy Looi
05:41 10 Jan 26
I had a very positive experience at this dental clinic. The dentist was gentle, patient, and highly professional, taking time to explain each step and making sure I was comfortable throughout the treatment. Appreciate the care and reassurance provided, which made the visit stress-free. Highly recommended.
Chuan Teck Lee profile picture
Chuan Teck Lee
04:28 10 Jan 26
My son and I came here for a toothache and cleaning respectively. The dentists were professional and friendly. Would certainly recommend them.
Jean Yeo profile picture
Jean Yeo
07:34 09 Jan 26
The doctors are friendly, caring and will explain the conditions in detailed before proceed to do the necessary.
Chee Kong Lim profile picture
Chee Kong Lim
09:47 06 Jan 26
The dentist and cashier are attentive.
Kenny Lim profile picture
Kenny Lim
04:19 06 Jan 26
Skillful dentists. Great job. Didnt feel a thing. Highly recommended
General Lim profile picture
General Lim
04:09 06 Jan 26
Very good experience and friendly doctors
chickendouchebag profile picture
chickendouchebag
06:33 05 Jan 26
I’ve been coming here for basic scaling and polishing for a few sessions with Dr Louisa Chiong. Price is alright, pretty on par with standard these days.

She’s very attentive and friendly in her work. Would recommend
sheryl khoo profile picture
sheryl khoo
08:13 02 Jan 26
Louisa, the dentist, is excellent.
Hsu Pou Swee profile picture
Hsu Pou Swee
08:39 29 Dec 25
I’ve been visiting Eli Dental for more than 2 decades. Primary dentist was Dr Ng but in recent visits, her daughter, Dr Louisa Chiong has been attending to my dental needs. I find Dr Chiong very detailed and her patient demeanour puts me at ease. Congrats to Dr Ng for guiding the next generation and earning her well deserved semi-retirement.
boon chye loh profile picture
boon chye loh
04:37 29 Dec 25
Very good Sirver good money
John Tan profile picture
John Tan
04:10 29 Dec 25
Coming here makes me feel like i'm at home. Relaxed environment with gentle caring dentists and Mr Bean playing on the TV haha
S profile picture
S
03:13 27 Dec 25
Comfortable, friendly and experienced dentists
B.A.P轩 profile picture
B.A.P轩
11:05 23 Dec 25
Staff were all friendly, humble, respectful and task orientated. Not pushy for unneeded or unwanted procedures. Will be back. Thank you for the work you all put in. 🙂
Lala WK Wang profile picture
Lala WK Wang
06:44 23 Dec 25
Friendly and approachable staff around the clinic. Helps to ensure the session to be comfortable and well. Thanks
Luster Blue profile picture
Luster Blue
05:14 22 Dec 25
I was attended by Dr Louisa for my routine cleaning. She is gentle and skillful. Thanks for Dr Louisa and the team.
Fungyin Quek profile picture
Fungyin Quek
13:22 20 Dec 25
Dr Louisa is friendly, knowledgeable and puts me at ease during my wisdom tooth extraction. She explained everything so clearly . She even gave me a call to check on my condition 👍
Kenny Messi profile picture
Kenny Messi
03:46 13 Dec 25
Hi Dr Cassie and Teams, Good service and great help today. Thank you . Randy.
Goh Wan Ni profile picture
Goh Wan Ni
03:08 13 Dec 25
Pleasant experience friendly experience dentist
Meishan Lim profile picture
Meishan Lim
10:00 11 Dec 25
Dr Ng Lay Choo is a very responsible and helpful doctor. Great to follow her for more than 10 years.
Tang Chee Kuan profile picture
Tang Chee Kuan
13:38 09 Dec 25
The impeccable and meticulous care of Dr Ng Lay Choo and her team are long heard of in this estate… I consulted Dr Louisa as a second opinion on the option of fixing a tooth crown.

She stood out as a steady hand in this area of orthodontics. Hearing me out patiently and analysing my oral issues. She also offered professional advice to the various options that availed and was not shy pointing out the pros and cons.

I will be back for a follow up in the weeks ahead and am convinced the level of care offered in this clinic befits the reputation of this team
That has served in this estate for more than 4 decades.
Kok Li Xian profile picture
Kok Li Xian
03:21 06 Dec 25
Excellent service from start to finish. The dentist was meticulous and reassuring, and the staff made me feel very comfortable throughout my visit.
YKay Lee profile picture
YKay Lee
12:23 04 Dec 25
1st time here, atmosphere is great. Few oil paintings hanging around the waiting room, gave me time to enjoy them while waiting. Dr. Louisa d Staff are friendly. Her explanation on the procedures clearly, treatment is careful and letting me know any effect may happened before proceeding to perform. This should be a good mentoring from her Dentist mom, whom in the dentistry for almost 40 years.
Cheers and keep up the good work.
Terri Chiong profile picture
Terri Chiong
03:24 04 Dec 25
This place is great for kids! My 4.5 year old needed his teeth polished, and it was such a pleasant experience. He wasn’t scared at all. He was given silly sunglasses so that the light from the dental chair wouldn’t hurt his eyes and he was so fascinated looking at his teeth being cleaned in his little mirror. Thank you dentists for putting him at ease!

Edit in Dec 2025:
Brought my 2 year old daughter for her first dental visit after the previous good experience with my older child. The dentists managed to get her climb up the dental chair happily and participate in the whole inspection and cleaning process ! I’m so amazed. Very kid-friendly
Photo from customer review
Cleo Chiong profile picture
Cleo Chiong
07:46 30 Nov 25
Trustworthy dentists who care for their patients.
Had a painless scaling and polishing experience despite my intrinsically sensitive teeth.
Definitely will keep coming here to my dental reviews!
ChinHwei Yong profile picture
ChinHwei Yong
05:41 28 Nov 25
My regular dental clinic for years. I've been treated by Dr Louisa since she joined this clinic Dr Louisa provides the most attentive and excellent service.
Strongly recommended.
Vivian Tan profile picture
Vivian Tan
10:40 25 Nov 25
Seeing Dr Ng Lay Choo for few years love her services and she very nice and friendly : ) will be continue to see her
Photo from customer reviewPhoto from customer reviewPhoto from customer reviewPhoto from customer review
hahaha Ah profile picture
hahaha Ah
15:25 21 Nov 25
A great experience! The dental clinic was lovely, and the dentist carefully removed the tartar hidden in my gums. The dental floss was very smooth afterward. The dentist and nurses were all very kind. Thank you Dr. Louisa and nurse Chiayu!
Amanda Yeang profile picture
Amanda Yeang
12:21 20 Nov 25
Second time to Eli Dental. Was well taken care of by Dr Ng Lay Choo and Dr Louisa 😄
Charmaine Lee profile picture
Charmaine Lee
07:50 20 Nov 25
Dr Cassie is really nice and passionate about her job. Great service and cleaning but also passionate about what she does. Very helpful too, tried to find a cheaper alternative for a foreign worker
Peter Leong profile picture
Peter Leong
08:56 18 Nov 25
Two months ago, I was attended to by Dr Ng Lay Choo. She noticed that my gum condition was not in the most healthy state. There were some swelling and periodic bleeding. Two or three of my teeth were shaky. Dr Ng told me she would conduct a "deep cleaning" of the affected teeth and, hopefully, my situation will improve although the outlook may not be that promising.

The entire procedure took about 45 minutes. She was very patient to ensure that I experienced minimal pain throughout the treatment. She told me what I needed to do to clean my teeth after that treatment and to return for a review one month later.

I followed her instructions. There were some discomfort for about two days. Thereafter, I could feel the improvement to my gum condition.

I returned for a review last month. She noticed that my teeth were no longer shaky and my gum condition were very much healthier. I could feel my affected teeth were firmer. She was very pleased with the outcome and I am delighted with her care and treatment plan that yield this positive outcome.

If I had not consulted with Dr Ng and procrastinated, I believe my gum condition would have worsen and a consultation at a specialist surgery is imminent. It will be a costly affair.

Thank you, Dr Ng for your willingness to attend to my condition despite the odds. I appreciate very much your advice and post treatment plan that I should follow to bring about this successful outcome. I am sure many more will be able to benefit from the care you are able to provide.
Y profile picture
Y
17:09 08 Oct 25
My teeth were in pretty bad shape, but Dr. Cassic patiently explained what was going on and taught me how to take better care of them. She’s super cheerful and positive — her energy makes the whole clinic feel warm and happy!

Dr. Louisa is amazing too! She’s very gentle and caring, with great skills and a genuine heart for her patients. She took my dental condition seriously and made me feel so comfortable during every visit. Both doctors are wonderful — highly recommend this clinic!🥰🥰
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